Fujitsu Support Pack - Technical Support - for Fujitsu ETERNUS SF Storage Cruiser Storage Cluster Option - Level 1 - must be purchased within 90 days of purchase of the product, valid in selected countries - Telephone consultation - 3 years - 9x5 - Response time: 4 hours - EMEIA Group Software Service & Support Manufacturer Fujitsu Manufacturer Type. FSP:G-SW3AB60PRE0C Model Support Pack EAN/UPC 40595176870 Product Description: Fujitsu Support Pack - Technical Support - for Fujitsu ETERNUS SF Storage Cruiser Storage Cluster Option - 3 Years Included Services Telephone Consultation Full Contract Time 3 Years Response Time 4 Hours Service availability 9 hours per day / 5 days